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Account

• I forgot my password
• Document requirements
• How do I re-open my account?
• How do I view my gameplay history?
• Update communications preferences
• How do I view my transaction history?

See all 23 articles

Bonus & Promotions

• Welcome Bonuses – How to Claim Your Welcome Bonus
• Do I have any bonus spins on my account?
• How do I remove or delete a bonus?
• Where can I see my current bonuses and wagering progress?
• What are bonuses?
• How to claim a bonus

Deposit

• What payment methods can I use?
• How do I deposit?
• How do I register a new card?
• Deposits — troubleshooting
• Why is my deposit not showing in my account?
• How to make a deposit using Pay N Play?

Responsible Gaming

• I am spending too much time gambling?
• I am spending too much money?

Technical Issues & Resolutions

• I am experiencing a technical issue
• I've been disconnected during a game, what do I do?
• My games are not working?
• My games are slow/lagging?
• My games are freezing/frozen?
• What do I do if I've been disconnected from a poker game/tournament?

See all 7 articles

Withdrawal

• Track pending withdrawal
• How to withdraw from my account
• Are there any fees for withdrawal?
• Why is my withdrawal pending?
• Why was my withdrawal request cancelled?
• How long do withdrawals take?

See all 8 articles